The author is an experienced CEO, having led the Ritz Carlton Hotel chain and he is now making his lessons learned available to the reader in this book. A vision is important, but never forget that a company's success is built upon its people. So as important as formulating a cohesive vision may be, stay focused on your staff and enable them to be successful - this in turn will drive the success of the company. Making the staff understand that excellence is just good enough and setting the standard high will only work if the staff buys into your vision. Knowing that you will support and enable them to be their best, will go along ways towards having a workforce that wants to excel and wants to see the business excel.
I recommend this book to any company leader, whether in hospitality or not, who wants to learn how to bring out the best in his staff as a means to secure the success of his business.
available on amazon.com |
Disclaimer: I received a free copy of the book in exchange for an honest review. The opinion expressed in this post is solely my own and has not been influenced by any third party.
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